Privacy Policy - me064 Online Casino

1. Information We Collect

me064 collects various types of personal information to provide you with a secure, personalized, and seamless gaming experience. The information we collect falls into the following categories:

1.1 Information You Provide to Us

When you register an account, make deposits or withdrawals, participate in promotions, or contact customer support, you voluntarily provide us with personal information including:

• Account Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, and chosen username and password.
• Identity Verification Documents: Government-issued identification (Philippine passport, driver's license, UMID, SSS ID, PRC ID, or voter's ID), proof of address (utility bills, bank statements), and payment verification documents.
• Financial Information: Payment method details including GCash account, Maya account, bank account numbers, cryptocurrency wallet addresses, and transaction history.
• Communication Data: Correspondence with customer support via live chat, email, or phone, including any documents or screenshots you share with our team.
• Marketing Preferences: Your consent to receive promotional emails, SMS messages, push notifications, and other marketing communications from me064.

1.2 Information Collected Automatically

When you access the me064 Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, features used, and timestamps of activities.
• Location Data: IP address, geolocation data (with your permission on mobile devices), and timezone information to verify your location and comply with jurisdictional restrictions.
• Cookies and Tracking: Session cookies, persistent cookies, functional cookies, analytics cookies, and advertising cookies to enhance your experience and deliver personalized content.

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Providers: Transaction verification, fraud detection signals, and payment method validation from GCash, Maya, BPI, BDO, and other financial institutions.
• Identity Verification Services: Age verification, identity authentication, and anti-fraud checks from specialized verification providers.
• Marketing Partners: Referral source information, affiliate tracking data, and campaign performance metrics from authorized marketing affiliates.
• Social Media: Publicly available profile information if you choose to connect your social media accounts to your me064 account.

2. How We Use Your Information

me064 uses your personal information for the following legitimate business purposes:

3. Legal Basis for Processing

We process your personal information based on the following legal grounds under Philippine data protection law:

• Contract Performance: Processing is necessary to fulfill our contractual obligations to you, including providing gaming services, processing payments, and maintaining your account.
• Consent: You have given explicit consent for specific processing activities, such as receiving marketing communications or using location services.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including anti-money laundering laws, tax obligations, and gaming regulations.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and direct marketing, provided these interests do not override your fundamental rights.

4. How We Share Your Information

me064 does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

4.1 Service Providers

We engage third-party companies to perform services on our behalf, including:

• Payment Processors: GCash, Maya, banks, cryptocurrency payment gateways, and other financial institutions to process your transactions.
• Game Providers: Licensed game developers and suppliers (JILI, Evolution Gaming, Pragmatic Play, etc.) to deliver casino games and live dealer experiences.
• Identity Verification: KYC and AML service providers to verify your identity, age, and compliance status.
• Technology Partners: Cloud hosting providers, cybersecurity firms, data analytics platforms, and IT infrastructure providers.
• Customer Service: Live chat software providers, email service platforms, and customer relationship management systems.
• Marketing & Analytics: Email marketing platforms, SMS providers, analytics tools, and advertising networks (with your consent).

All service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulators, and courts when required by law or when necessary to:

• Comply with legal processes, court orders, or subpoenas.
• Cooperate with anti-money laundering investigations and financial crime prevention efforts.
• Report suspicious transactions to the Philippine Anti-Money Laundering Council (AMLC).
• Respond to requests from the Philippine Amusement and Gaming Corporation (PAGCOR) or other gaming regulators.
• Protect our legal rights, prevent fraud, enforce our Terms and Conditions, or defend against legal claims.

4.3 Business Transfers

If me064 is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this policy if we obtain your explicit consent to do so.

5. Data Security

me064 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Financial information and passwords are stored using advanced encryption algorithms.
• Access Controls: Strict access controls ensure that only authorized personnel can access personal information, and only to the extent necessary for their job functions.
• Secure Infrastructure: Our servers are hosted in secure, monitored data centers with physical security controls, redundant systems, and regular backups.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
• Employee Training: Our staff receive ongoing training on data protection best practices and are bound by strict confidentiality agreements.
• Fraud Detection: Advanced fraud detection systems monitor transactions and account activities for suspicious patterns.

While we implement robust security measures, no system is completely impervious to attacks. You are responsible for keeping your account credentials secure and notifying us immediately if you suspect unauthorized access to your account.

6. Data Retention

me064 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your account's active status and for a reasonable period thereafter to handle withdrawals, disputes, or legal requirements.
• Financial Records: Transaction records, including deposits, withdrawals, bets, and winnings, are retained for at least five (5) years as required by Philippine anti-money laundering regulations and tax laws.
• Identity Verification: KYC documents are retained for the duration of the customer relationship and for five (5) years after account closure to comply with reg ulatory obligations.
• Marketing Data: If you unsubscribe from marketing communications, we retain your email address and opt-out status indefinitely to ensure we do not contact you again.
• Closed Accounts: After you close your account, we retain certain information for up to seven (7) years to comply with legal obligations, resolve disputes, and prevent fraud.
• Anonymized Data: We may retain anonymized or aggregated data indefinitely for statistical analysis, research, and platform improvement purposes.

7. Your Rights and Choices

Under Philippine data protection law, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you, including how we collected it and how we use it.
• Right to Rectification: You may request corrections to inaccurate or incomplete personal information through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal information, subject to our legal obligations to retain certain records for compliance and fraud prevention purposes.
• Right to Object: You may object to certain processing activities, including direct marketing, automated decision-making, and processing based on legitimate interests.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: You have the right to file a complaint with the Philippine National Privacy Commission if you believe we have violated your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through live chat support. We will respond to your request within thirty (30) days.

8. Cookies and Tracking Technologies

me064 uses cookies and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the me064 Platform.

9. Third-Party Links

The me064 Platform may contain links to third-party websites, game providers, or payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Children's Privacy

me064 services are not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the account.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our service providers operate. We ensure that all such transfers are subject to appropriate safeguards, including standard contractual clauses and data processing agreements that comply with Philippine data protection standards.

12. Changes to This Privacy Policy

me064 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the me064 Platform after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the me064 Platform
• Data Protection Officer: [email protected]

We are committed to addressing your privacy concerns promptly and transparently. Our customer support team is available around the clock in both English and Tagalog.